Task: Understand Technology Capacity Management Requirements

During Transition Handover-In, the Capacity Manager must understand the requirements of the Service Engagement pertaining to technology capacity. For this the Capacity Manager, along with the Engagement Manager, should review the contract and Service Governance Plan (SGP) to understand Capgemini’s commitment in this respect. The Service Level Agreements and other key performance indicators and the method of its measurement, must be understood.

Once done, the current state of technology capacity (maintained by the Client or the incumbent) must be understood. Current technology architecture and design, that supports the services must be studied to identify loopholes or any area of improvements. These weak components can then be taken up for tuning to improve overall efficiency of the technology capacity. Working patterns and peaks and troughs of the IT components must be identified. Utilization of each component in the IT infrastructure that may affect the service must be identified and understood to determine the technology capacity.

Along with the current state of technology capacity, future business needs must be also understood. The Capacity Manager should understand business requirements, based on which the technology capacity requirements can be arrived at. Business demands must be understood to arrive at forecasts (future requirements). To understand and analyze the future business needs and to arrive at the capacity requirements, activities like application sizing and modelling can be carried out. Analyzing the trends of current performance of infrastructure components also help to forecast the future utilization needs. All capacity requirements based on future business demands must also be documented.

It is also essential to study the service levels and other performance requirements from Technology Availability Management perspective while identifying technology capacity requirements.

Any additional information available on the Technology Capacity Management process must be obtained and reviewed. This can include existing policies, processes, procedures, tools, KPI’s, workload and work instructions. All the above inputs must be considered while planning for Technology Capacity Management within the engagement. Any knowledge gained by Engagement Manager during the sales process must be passed on to the Capacity Manager.